My first time at Vernon Chevy for service. It was one of the best experiences ever. Very friendly staff all around...I think it was the fastest service visit I have ever had

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Everybody is professional and friendly and easy to talk to, Work was completed in a timely manner.

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Troy was our contact regarding the repair of our vehicle and he was great. He was up front with us throughout the process letting us know what to expect in dealing with our insurance company and kept us informed of the status, answered our questions, and was genuine throughout.

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I’m very happy with my purchase of a 2024 Chevrolet Equinox from Vernon Chevrolet. Stefanie was wonderful to work with—professional, patient, and genuinely helpful throughout the entire process. She made everything easy and stress‑free. Highly recommend both Stefanie and Vernon Chevrolet.

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The dealership takes the time to tailor the needs of your vehicle to your budget.

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Great place to do business. Great service and personal. Great inventory and wide selection of vehicles.

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Fast service and very friendly staff. Car is always left clean after service. Claren and comfortable waiting area.

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Sarah was great. They were able to squeeze me in for an oil change without an appointment and they were even able to detail my truck for me. I would highly recommend the Vernon Chevy Service Team.

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Customer Rep was nice, courteous and services was pretty quick. Rep Remembered before checkout that I was a Chevy member and used my reward points.

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Kelly appeared professional, acknowledged my request and scheduled the repair of my vehicle in a timely manner.

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N/A i don't trust service not treated fairly that's all I have to say

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First time customer, process seemed very organized. People at Service were knowledgeable and courteous. I was in and out in a timely manner.

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Very negative experience with this dealership. Customer service representative was rude when I had to reschedule and seek a different time to come in to see the car. A simple “we can reschedule tomorrow” would it suffice but I instead I got a lot of attitude in our text chain. Would not recommend anyone going to the dealership in the future.

Samantha was very knowledgeable and helpful! Had a great experience

Good information friendly but purchased something else

Friendly and knowledgeable but did not fix the issue with my car. Not entirely the technician’s fault. Parts were not available.

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My wait time was very short when I had a nail in a tire of my car. The woman who helped me was very nice and efficiently scheduled my car into the shop to have the tire fixed.

Pleasant experience overall. Quick service and not pushy within the service department. Nothing like East Hartford we will never step foot in that place again. Sales associates were also extremely friendly and not pushy.

Very nice and courteous. Thank you. Keep doing what you’re doing. Looking forward to seeing you again .

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I had an outstanding experience buying my Chevy Traverse at Vernon CT Chevy! What made it truly great was working exclusively with Andrue from start to finish. Unlike other dealerships, there was zero back-and-forth or 'let me talk to my manager' or finance team games—Andrue expertly handled the entire process himself. He was highly reflective, never pushy, and took the time to understand exactly what we wanted in a vehicle. He even located the perfect car out of state and had it brought directly to the dealership for us. Truly exceptional 5-star service!"

Samantha Pines was my salesperson and it was the most positive and relaxing sales experience I have ever had in any circumstance. The day before I came in I put a down payment on a Toyota Tacoma but had second thoughts. The salesperson was extremely pushy and kept selling me on a lease, even though I asked for finance deals to buy. When I woke up, I saw Chevrolet was running a 0% APR for 60 months promotion and Vernon Chevrolet had a 2026 Chevrolet Silverado available. My wife, children, and I came in and Samantha let us test drive the truck. There ... Read More

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Google - Jul 13, 2026

Samantha Pines was my salesperson and it was the most positive and relaxing sales experience I have ever had in any circumstance. The day before I came in I put a down payment on a Toyota Tacoma but had second thoughts. The salesperson was extremely pushy and kept selling me on a lease, even though I asked for finance deals to buy. When I woke up, I saw Chevrolet was running a 0% APR for 60 months promotion and Vernon Chevrolet had a 2026 Chevrolet Silverado available. My wife, children, and I came in and Samantha let us test drive the truck. There was no attempt in selling me on another vehicle nor any attempt to convince me to lease. The children were so thrilled playing in the play room and Samantha even offered them lollipops which they loved. Samantha listened to my wife and I about our wants and made sure to go above and beyond to get us the best deal possible. There was absolutely zero pressure. Right when we got back from our test drive, we applied for the 0% apr and got approved and started the process to buy the truck. Samantha offered to take pictures of my family and I with the truck, kept in contact with us throughout the weekend giving us updates regarding the status of getting the truck ready. When we came in Tuesday the 7th to pick up the truck, it was perfect! Samantha took pictures at my wife’s request of the family while we were sitting in the truck and setting up the OnStar. She was able to get us Gap Coverage and a warranty on the electronics of the truck for 1/2 off. We are so happy of this whole process and it’s all thanks to Samantha. She’s deserving of a raise, a bonus, a promotion and any other reward. She is the perfect salesperson. She put us first and made sure we left happy. She even followed up a couple days after to make sure there were no issues. All around it was a perfect experience.

Professional and no pressure. Alex was good to deal with. Got a good deal on a new truck.

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I purchased my first EV from Alex. He was very helpful and knowledgeable. He even helped me after the sale When I had questions. Highly recommend working with Alex.

They were able to diagnose and repaire my issue in a reasonable amount of time. They were professional and took care of my issue.

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Kelly was very knowledgeable helpful and friendly. She was easy to talk to. All the folks I came into contact with were great.

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Samantha Pines was awesome! I was so nervous and she could tell. And help me thru the whole process with ease. And the vibe she gives off is awesome I felt like she understood me. I am glad the white trax wasn't available, but she jumped right on it and got me a better trax. And I drove off the lot a happy customer.

Always bring my car for oil change and tire rotation. Always quick and professional service.

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Great service, always on time with estimate of service time, I would highly recommend to other people!

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Scheduling procedures always easy and quick. Service completed in less than hour and detailed report clearly stated.

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They have my problems and needs as a priority. They went out of their way to make the process easy.

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Service was performed on time and as requested. I was made aware of future needs without being pressured.

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First and last time for me. The 2023 used suburban goes up and down like a roller coaster. Google said if it has over 80k miles the heavy SUV likely needs shocks or sensors. (85K) Brought into service they said it was an alignment which they did. The car goes alot straighter down the road (thank you) but i still get carsick driving it. The car is parked I drive my Expedition or F350 pickup, I was told service would call and speak to me (no call)

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Kelly was very knowledgeable and made our sevice visit smooth.

Great dealership.

Today I had a 10am appointment for an oil change and a recall repair for my vehicle. After waiting in the waiting room for 2.5 hours, I discovered my vehicle was parked out front. Had anything been done?! Nope, absolutely nothing. My car had not even been inside a bay. Why even have an appointment? Unbelievable. Previous experiences - 2 attempts (with appointments) at an oil change when they didn't have the filter, had to return a 3rd time. This place also repeatedly leaves dirk marks on the seats of my car during service (the seats are light gray).

There replay shows how they operate. They ruined my new car, and can't fix it. Should I be happy with a ruined new car? Should a brand new car look like this under the hood at around 800 miles? They sold us on a product that caused this. I could write a book on this, but they dont care. They haven't helped at all, they have even said it doesn't meet their standards. I never thought I would be able to buy a new car. I was beyond excited to finally be able to buy one. I even ... Read More

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Google - Jun 11, 2026

There replay shows how they operate. They ruined my new car, and can't fix it. Should I be happy with a ruined new car? Should a brand new car look like this under the hood at around 800 miles? They sold us on a product that caused this. I could write a book on this, but they dont care. They haven't helped at all, they have even said it doesn't meet their standards. I never thought I would be able to buy a new car. I was beyond excited to finally be able to buy one. I even made the dealership more money by financing through them, over 3k for the extended warranty, and over 1k that ruined my car.

They don't do a good job on repairing vehicles there, they left bolt unscrew after repair

Joe is the best!

Great service, on time, not pushy, informative

They had what I was looking for.. So, I just called talked to Geoffrey. He accepted my offer, including paying off my lease with equity. I was more then pleased with the entire process.. Didn't have to go to another office, we did everything at his desk. Definitely worth the drive. Very pleased

Stefanie was very helpful the day we started looking at the 2026 Blazer Today we picked up our factory order 2026 Blazer RS which looks great Stefanie helped us through the whole purchase process and setting up our new Blazer We are greatly for all of the assistance and professionalism We highly recommend Vernon Chevrolet for any car purchase and services

We drove 10.5 hours to get my truck at Vernon Chevrolet.. Happy with our purchase experience 👍

Great service. ask for Geoffrey Jones when you get there

Andrue was amazing and he made the experience of buying a new car so easy!

Bought a new vehicle at Vernon Chevrolet and I have to give a huge shoutout to Alex Weekes. From the moment we walked in, he made the whole process easy — no pressure at all, just honest conversation and real answers to every question we had. He clearly knows his stuff and takes the time to make sure you're comfortable with the decision you're making. What really stood out was how he treated my whole family. Everyone who came with me felt the same way: welcomed, respected, and never rushed. That kind of customer experience is rare these days, ... Read More

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Google - Apr 23, 2026

Bought a new vehicle at Vernon Chevrolet and I have to give a huge shoutout to Alex Weekes. From the moment we walked in, he made the whole process easy — no pressure at all, just honest conversation and real answers to every question we had. He clearly knows his stuff and takes the time to make sure you're comfortable with the decision you're making. What really stood out was how he treated my whole family. Everyone who came with me felt the same way: welcomed, respected, and never rushed. That kind of customer experience is rare these days, and Alex clearly works hard at it. If you're in the market for a vehicle, go see Alex at Vernon Chevrolet. You won't regret it.

Never had a better experience with a dealership

This review is about the buying process, versus the car itself, since we just received it. Andrue provided outstanding support and service. He was patient, pleasant, and went out of his way to make things convenient as I shopped for a vehicle for my parents. I absolutely recommend him and would return to him for future vehicle needs. If you want a comfortable, smooth, no pressure experience, see Andrue. We got the exact vehicle we were looking for with no stress. Thank you, Andrue!

Purchased a new Tahoe from Alex today, best car buying experience I have ever had. Alex guided me through the entire process with complete transparency and understanding of what I was interested in. Even sourced the vehicle from an out of state dealer, kept in constant contact and made this a breeze. Would recommend Alex to everyone!

Had such a great experience with Stephanie@ Vernon Chevy buying my 26’Colorado ZR2 NO PRESSURE Stephanie was such an amazing down to earth lady I was so comfortable. It was like I was hanging with a friend to be honest DONT go anywhere else do a vehicle great selection. She was very straightforward, transparent everyone I spoke with there was nothing but polite and courteous. Thank you again Stephanie

I was shopping for a new truck and entered Vernon Chevrolet and honestly found it odd no one approached me, they were all sitting at their respective desks. First contact was with Samantha Pines. I said I was looking for a truck and she responded 'let's talk trucks'. We test drove 2, Trail Boss (very nice) and the RST which had all the bells and whistles but a bit out of my price range and color (white). Next day I searched their vehicles again and found a type of grey (RST) truck and contacted Samantha, and she responded immediately. Next ... Read More

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Google - Mar 21, 2026

I was shopping for a new truck and entered Vernon Chevrolet and honestly found it odd no one approached me, they were all sitting at their respective desks. First contact was with Samantha Pines. I said I was looking for a truck and she responded 'let's talk trucks'. We test drove 2, Trail Boss (very nice) and the RST which had all the bells and whistles but a bit out of my price range and color (white). Next day I searched their vehicles again and found a type of grey (RST) truck and contacted Samantha, and she responded immediately. Next day I went in for a test drive, loved it and proceeded with the purchase (decent price). What I experienced was 'no pressure' at all. She only offered help. She searched other dealers as well find to what would fit my needs (towing). She has been in contact with me every step of the way. This was only my second time purchasing a new vehicle. Everyone at the dealership was friendly. Thanks Samantha, you did a great job and whomever detailed the truck, please thank them. They did a great job!

Samantha gave me great service when buying my new car.

I cannot recommend this dealership and service provider enough! I have used their service department three times now, and each time they have been top notch in their professionalism and welcoming attitude. Their clean, welcoming indoor (and heated!) drive in evaluation area is like nothing I've seen, and their service staff and techs are excellent and efficient. The last time I was there, their service professional Rosie Pierre got me right in (at the last minute!) which was incredible to say the least, and their technician David was able to look at my car to address a minor issue ... Read More

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Google - Mar 19, 2026

I cannot recommend this dealership and service provider enough! I have used their service department three times now, and each time they have been top notch in their professionalism and welcoming attitude. Their clean, welcoming indoor (and heated!) drive in evaluation area is like nothing I've seen, and their service staff and techs are excellent and efficient. The last time I was there, their service professional Rosie Pierre got me right in (at the last minute!) which was incredible to say the least, and their technician David was able to look at my car to address a minor issue with my car that had been nonetheless bugging me for some time. I have a hybrid Chevy vehicle which is difficult to find good mechanics to maintain, and Vernon Chevrolet has dedicated EV staff, that knows the systems thoroughly. Support this local business! You won't be disappointed.

Easiest car buying experience ever! Alex Weekes was no pressure, knowledgeable about the vehicle, helpful and friendly. Highly recommend!

I just bought a RAV4 XSE at Vernon Chevrolet. I absolutely love it. I was very stressed out coming into the dealership although Andrue the sales associate was a very calming presence. Andrue was very professional and knowledgable. No pressure at all and stayed in touch with me until the sale was finalized. Fair price. I would highly suggest buying your next vehicle at this establishment.

Problems with service , had to go three times after oil changes to fix oil leaks , drive a 50 mile round trip each time . Blame it on oil filter defects. Ruin my driveway with oil spots . All you get is we apologize for the inconvenience. New 2025 Silverado with 10.000 miles.

Very nice people to work with and knowledgeable

Found this 2020 GMC sierra 2500 AT4 vehicle online for a decent price called up talk to Andrew who sent me videos took info on my trade. Drove 2 1/2 hours to Connecticut with a check in my pocket, was told vehicle went Through the shop twice and everything is good to go. Everything holds pressure functioning properly walking around the vehicle I found the grill was broke. The radiator shutter was broke which pushed back and damaged. The AC condenser brought this to Andrew’s attention and he stated I had no idea about that. dealership didn’t want to take any money ... Read More

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Google - Mar 4, 2026

Found this 2020 GMC sierra 2500 AT4 vehicle online for a decent price called up talk to Andrew who sent me videos took info on my trade. Drove 2 1/2 hours to Connecticut with a check in my pocket, was told vehicle went Through the shop twice and everything is good to go. Everything holds pressure functioning properly walking around the vehicle I found the grill was broke. The radiator shutter was broke which pushed back and damaged. The AC condenser brought this to Andrew’s attention and he stated I had no idea about that. dealership didn’t want to take any money off. I was informed I have five days to decide if I want to keep it or not so at that point, I said OK I will take it only to look at the paperwork and find out it’s five days or 250 miles.. just me driving there was about 130 miles. Then the out-of-state registration process took forever to receive registration.. And cost me about $1100 to fix this AC condenser, radiator, shutter, grill.. I UNDERSTAND BUYING A USED VEHICLE. THERE ARE SOME IMPERFECTIONS, BUT WHEN I’M TOLD THE VEHICLE HAS WENT TO THE SHOP AND EVERYTHING IS GOOD TO GO. ONLY IF YOU FIND OUT, IT IS NOT IT’S VERY DISAPPOINTING AND NOT WANTING TO TAKE ANYTHING OFF THE PRICE WITH A SOUR TASTE IN MY MOUTH OR ANYBODY MOUTH, communication with salesman is absolutely horrible after you buy a vehicle. It’s like they got the commission and then they ignore you. You can contact me for more info/frustrations

Great experience. Highly recommended.

A day After a horrible experience at another Chevy dealer in Ct, I was driving by Vernon Chevrolet and thought I’d see what their Equinox EV inventory was and what offers were available. I met Alex Weekes at the door on my way in and started what I will say was the absolute best car buying experience I’ve had in over 40 years of buying new cars. Alex and the rest of the Vernon team were so professional, low pressure, and very informative when discussing the various options available and associated costs. More importantly, they shared ALL available discounts, ... Read More

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Google - Feb 28, 2026

A day After a horrible experience at another Chevy dealer in Ct, I was driving by Vernon Chevrolet and thought I’d see what their Equinox EV inventory was and what offers were available. I met Alex Weekes at the door on my way in and started what I will say was the absolute best car buying experience I’ve had in over 40 years of buying new cars. Alex and the rest of the Vernon team were so professional, low pressure, and very informative when discussing the various options available and associated costs. More importantly, they shared ALL available discounts, bonuses and rebates without the usual back and forth “negotiation” games. Everything was right out in the open in addition to finding some smaller discounts that I wasn’t aware of. In addition, no pressure for add-ons. In the end, I got more than I expected for less and it included personal support from Alex in setting up my car and becoming familiar with my first all EV. I was so impressed that I shared my experience with my son who was coming to the end of his 3 yr lease on a Hyundai Ioniq 5 and now has a new Equinox EV as well! Thank you Alex Weekes.

Car sales as they should be: no false advertising, no hidden fees, no pressure, courteous and knowledgeable staff. Samantha was great! She gave me all the time I needed to feel comfortable driving an EV, patiently answering all of my questions. I highly recommend buying a vehicle from Vernon Chevrolet.

Working with salesman Alex Weekes was absolutely fantastic. He was patient and worked with us without being pushy or making us uncomfortable. He was so helpful and was able to work at our pace; I am an engineer who asks a lot of questions and does a lot of research before coming to the dealership, salesmen usually hate me! We got exactly the car we wanted and we're so pleased with the outcome. We'd definitely come back any day!

We traveled to Connecticut for a funeral. Our diesel truck had DEF issues. Spent $2,300 and it broke down again on the way home - same error message. I'm gonna say no thanks, I'll never be back

Just picked up a new Chevy EV today. It was a smooth transaction from start to finish. Sale rep Andrue was responsive and knowledgeable. A+ purchase experience.

I was very pleased with my experience buying at Vernon Chevrolet. The advertised price was very good, and very transparent. There was no high pressure attempt to sell me expensive add-ons, and no finance office tricks. Samantha was super to work with.

I just got a "new to me" car from Vernon Chevrolet! Stefanie was wonderful, she walked me through the process, and even came in on her day off, in the snow, to acomodate my schedule! I don't have enough nice things to say about her and the process!

Alex Weekes at Vernon Chevrolet was fantastic to work with. He was friendly, professional, and extremely patient throughout the process of purchasing a used car for our son. Alex took the time to answer all of our questions, made sure we felt comfortable with every step, and helped make what could have been a stressful experience feel easy and enjoyable. We truly appreciated his approach and would confidently recommend Alex and Vernon Chevrolet to others.

Stay clear of this dealer offered me $2400 for my 2018 Ford Explorer and trade in blue book value is $10400

Called and spoke to Joe about a recall on my car, and it getting water when it rains. Was told I had to bring my car in first thing in the morning and it would take 4-5 hours. I explained I needed an afternoon appointment and was told I couldn’t be accommodated. Asked about checking the car to see how water was getting in and Joe told me that had to be looked at by a body shop. Went to body shop only be told they don’t do this. My mechanic found the leak. I called Balise in ... Read More

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Google - Nov 26, 2025

Called and spoke to Joe about a recall on my car, and it getting water when it rains. Was told I had to bring my car in first thing in the morning and it would take 4-5 hours. I explained I needed an afternoon appointment and was told I couldn’t be accommodated. Asked about checking the car to see how water was getting in and Joe told me that had to be looked at by a body shop. Went to body shop only be told they don’t do this. My mechanic found the leak. I called Balise in Springfield MA, got an afternoon appointment, they paid for uber to bring me home and back so I didn’t have to wait. That’s the kind of service that will bring customers back. I’ll never use your dealership or recommend it to anyone.

Defect in factory paint took several weeks to resolve. Dealership refuses to correct buff marks throughout exterior after being pointed out several times and provided with pictures. I continue to receive erroneous emails related to services but I have only been to one oil change. I have had the vehicle 4 months. They should have advised me that an oil change was too soon. Instead they completed the 1 free oil change and then reported to carfax that my vehicle had 100k miles more than it actually does. Worst purchase in my life. I hate the vehicle and dread ever needing to ... Read More

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Google - Nov 26, 2025

Defect in factory paint took several weeks to resolve. Dealership refuses to correct buff marks throughout exterior after being pointed out several times and provided with pictures. I continue to receive erroneous emails related to services but I have only been to one oil change. I have had the vehicle 4 months. They should have advised me that an oil change was too soon. Instead they completed the 1 free oil change and then reported to carfax that my vehicle had 100k miles more than it actually does. Worst purchase in my life. I hate the vehicle and dread ever needing to go to vernon Chevrolet again.

As a sales and customer service professional it was hard to see this group in action. Proceed with caution!

INCOMPETENCE, GREED, AND A DANGEROUS DISREGARD FOR CUSTOMER SAFETY. TOTAL STOLEN FOR FAILED, DANGEROUS REPAIR: $1,268.95 Do not set foot in the Vernon Chevrolet Service Department if you value your family's safety or your money. My experience is a case study in service department malpractice, where negligence nearly destroyed my engine and put my family at risk, followed by an aggressive refusal to take responsibility. The core issue was a critical flaw in my 2021 Chevrolet Colorado's cooling system, initially manifesting as broken heat. I first presented the issue, and the "certified technicians" failed catastrophically. After their "... Read More

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Google - Nov 13, 2025

INCOMPETENCE, GREED, AND A DANGEROUS DISREGARD FOR CUSTOMER SAFETY. TOTAL STOLEN FOR FAILED, DANGEROUS REPAIR: $1,268.95 Do not set foot in the Vernon Chevrolet Service Department if you value your family's safety or your money. My experience is a case study in service department malpractice, where negligence nearly destroyed my engine and put my family at risk, followed by an aggressive refusal to take responsibility. The core issue was a critical flaw in my 2021 Chevrolet Colorado's cooling system, initially manifesting as broken heat. I first presented the issue, and the "certified technicians" failed catastrophically. After their "inspection," they falsely declared the system was "operating as intended," proving they are either incompetent or actively chose to ignore the fault. This gross negligence directly led to a crisis. The underlying cooling failure worsened until my engine almost blew up. The system reached thermal runaway, evidenced by the cooling fans running on full blast for an extended period after the key for the ignition was removed. This was a last-ditch, desperate attempt to save the motor from engine death. Vernon Chevrolet's initial failure created a clear and present life-threatening hazard by putting me back on the road in an unreliable, broken truck. Despite the clear evidence of a major failure, the dealership charged an extortionate $1,268.95 to replace the thermostat and housing. The technician's own notes confirmed the catastrophic symptom, yet they still failed to fix the core problem. The $1,268.95 repair was a complete sham. I immediately discovered the heat was still broken before I even drove the vehicle off the lot. When confronted with this immediate, undeniable proof of their failure, the management flat-out refused to acknowledge the failure, refused to correct the work, and refused to reimburse the cost of the failed repair. Vernon Chevrolet is not just incompetent; they are dangerously negligent and unethical. They took $1,268.95 under false pretenses, failed to fix a critical system, and abandoned the customer when their failure became obvious. Their lack of professionalism and accountability is staggering. If you are seeking professional service, choose literally any other dealership. This place represents a dangerous liability and a guaranteed financial rip-off. DO NOT TRUST VERNON CHEVROLET. THEY WILL ENDANGER YOUR VEHICLE AND STEAL YOUR MONEY.

I don’t even know where to began. Absolutely the worst customer service, communication, and experience from their service department. Called them August 26th to have the transmission looked at on my truck. I was told if I got it to them that evening they could diagnose it within 3 days. I did just that. I waited until the end of the day on the 29th to find out what was wrong. I was informed that the tech had only checked for codes and didn’t find any and he didn’t go any further because he was the only transmission ... Read More

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Google - Oct 2, 2025

I don’t even know where to began. Absolutely the worst customer service, communication, and experience from their service department. Called them August 26th to have the transmission looked at on my truck. I was told if I got it to them that evening they could diagnose it within 3 days. I did just that. I waited until the end of the day on the 29th to find out what was wrong. I was informed that the tech had only checked for codes and didn’t find any and he didn’t go any further because he was the only transmission tech. They where going to put my truck up on a lift first thing on Sept 2nd after the holiday. I waited until Sept 3rd end of the day and once again called to find out what was wrong with my truck. I was told once again the tech was behind and didn’t have time to get to my truck. (Still not one call from the service department with an update at all). I waited again until sept 5th end of the day to call them again. I was told then that the tech looked at it in the morning and the transmission needed to be replaced so they went ahead and ordered a new transmission. Once again no call to inform me of this. I had to call again to find out. Mean time I had gone these 10 days without a vehicle. This was a warranty job and I was entitled to a loaner…..if I hadn’t asked I wouldn’t have known. The dealer didn’t have a loaner and told me to call corporate about a rental. Which I did finally get a rental but I had to pay out of pocket and would get reimbursed once my truck was done. They wouldn’t lend me a truck as this is how I make a living. I had to pay the difference in expenses from a car to a truck and wouldn’t be reimbursed. Fast forward to September 26th and still no word from the service department. I called corporate and had them 3 way call the service department as they also couldn’t get an eta from the dealership and couldn’t seem to find the transmission order. We called and at that time I was told that they ordered parts that same day. Parts????. I had been waiting 3 weeks for this new transmission and it was never ordered. I wasn’t told it wasn’t ordered and I wasn’t told they were doing parts instead now. Zero communication from them. When I questioned the service department on them telling me the transmission was no good and a new one was ordered they agreed thats what they told me 3 weeks ago but the tech got another look at it today ( 3 weeks later) and decided it was now fixable. Parts if they came in on time would be put in on Monday Sept 29th and “if” that didn’t take care of it they would then order a replacement transmission and I would get a call either way. I also explained again about me losing income without a truck and asked if I could get a loaner truck. The service department said they would ask and get back to me Monday. Monday came and went. No truck and no phone call again. This is absolutely ridiculous. I waited and Wednesday I received a call late in the day that my truck was finally fixed and they did change a bunch more parts inside the transmission and it “should be good now”. I was also informed that a code came up and they cleared it. If it comes back on then I would have to have the o2 sensor replaced. This is comical at this point. Why not just take care of it for the damn customer you have been jerking around for the past month? How can this repair be trusted at all considering this truck with only 48,000 miles on has already had a transmission replaced, motor work done to it and now this fiasco with the second transmission and to be lied to many times by the service department. To top it off I pick my truck up and there is a nice new ding in my drivers door that wasn’t there. This door was recently replaced after a deer ran into it. It’s a brand new door. After this experience from income lost, zero communication, lies, changing from ordered transmission to throwing parts in it 3 weeks later, having my truck for over a month and a ding in the brand new door I will do all I can to make sure no one takes their vehicle there or buys one. Terrible absolutely terrible.

Seeing as how this is the only way to get any kind of reply from anyone at Vernon Chevrolet… I’ve been calling and leaving voicemails for Sara Martin the service manager for close to 3 weeks about the work that was done that I was lied to about and never approved. Sara, or whoever reads these reviews, if I do not get a call this week to discuss this, I will be going to BBB to file a claim. Since you’re not accredited with them, I might also have to go to DCP, FTC, CFPB, or go directly to ... Read More

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Google - Sep 30, 2025

Seeing as how this is the only way to get any kind of reply from anyone at Vernon Chevrolet… I’ve been calling and leaving voicemails for Sara Martin the service manager for close to 3 weeks about the work that was done that I was lied to about and never approved. Sara, or whoever reads these reviews, if I do not get a call this week to discuss this, I will be going to BBB to file a claim. Since you’re not accredited with them, I might also have to go to DCP, FTC, CFPB, or go directly to Connecticuts Attorney General. The good thing is there is not a shortage of bad reviews that sound like mine and specifically call out the service department and Sara Martin. Please call me back. You have my number in the voicemails and in your system. Well just as expected Vernon Chevrolet is all talk and empty promises. You replied to this saying it’s being brought to management and this is unacceptable. Well it’s been a week since you posted that and still nobody has called. That’s fine. There is an open case with BBB. Since Sara wanted to try lying in here responses to BBB, I will be moving forward with going to the department of consumer protection. This will go to court if needed.

Made an appointment for when the EV tech was going to be back in and dropped it off early that Thursday morning. Received a call Thursday around 4 pm saying that he did not get to look at it and if they could hold on to the car until Friday he could look at it. Friday I called the service department at 4 pm and both the tech and the case manager had left for the day and the person on the phone said they had no updates in the notes for the car. Completely unacceptable amount of communication. Finally on Monday ... Read More

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Google - Sep 17, 2025

Made an appointment for when the EV tech was going to be back in and dropped it off early that Thursday morning. Received a call Thursday around 4 pm saying that he did not get to look at it and if they could hold on to the car until Friday he could look at it. Friday I called the service department at 4 pm and both the tech and the case manager had left for the day and the person on the phone said they had no updates in the notes for the car. Completely unacceptable amount of communication. Finally on Monday they were able to look at the car. At the point we had already been without the car for 5 days.

I was called and told what needed to be done to fix my issues. I approved the work based on what I was told. I was told my issues were all fixed. When I looked at the description of what work was done, it was the EXACT thing I was told they were NOT doing. I would not have approved that work to be done. Especially not for the disgusting price of $583.75 for something I know how to do and could have done in my driveway in 30 minutes. Not only was work done that I did not approve, the issue ... Read More

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Google - Sep 11, 2025

I was called and told what needed to be done to fix my issues. I approved the work based on what I was told. I was told my issues were all fixed. When I looked at the description of what work was done, it was the EXACT thing I was told they were NOT doing. I would not have approved that work to be done. Especially not for the disgusting price of $583.75 for something I know how to do and could have done in my driveway in 30 minutes. Not only was work done that I did not approve, the issue I brought it in for was NOT fixed at all. Absolutely disgusted with this experience. Edit: I have called and left numerous voicemails for Sara Martin, the service manager that replied to this review saying to contact her. It’s been over a week and still have not been able to get a call back or get her on the phone.

As soon as my '22 Silverado 1500 is finally fixed up at Central Chevy in West Springfield, I will 100% be moving on from the Chevrolet brand entirely. Vernon is an independent shop that takes ZERO accountability for the work on the product they advertise and sell. Since 2023, my truck has collectively spent (approx.) 5 entire months in the shop waiting on parts, recorrecting fixes to previous jobs that were not completed properly, dents to my door on the lift, a lost wheel lock key, my exhaust rattling against the inside rear fender, missing bolts and broken clips on the air intake box, and ... Read More

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Google - Sep 10, 2025

As soon as my '22 Silverado 1500 is finally fixed up at Central Chevy in West Springfield, I will 100% be moving on from the Chevrolet brand entirely. Vernon is an independent shop that takes ZERO accountability for the work on the product they advertise and sell. Since 2023, my truck has collectively spent (approx.) 5 entire months in the shop waiting on parts, recorrecting fixes to previous jobs that were not completed properly, dents to my door on the lift, a lost wheel lock key, my exhaust rattling against the inside rear fender, missing bolts and broken clips on the air intake box, and finally, a socket was left in the fan shroud housing, damaging the blades and fins of radiator when addressing a coolant/check engine issue which was discovered (not by Vernon shop techs) but by an inspection from the appraiser addressing my insurance claim. But wait - it gets better! An insurance claim was filed because the shop wouldn't take responsibility for the damage - a finger-pointing match with Central Chevy in West Springfield. I do not work on my truck, service records indicate that I was up to date with all maintenance and reluctantly used both shops when due. Further timeline research (pointed out by Carla, the service manager at Central Chevy who has been incredibly professional and helpful) shows that Central never even worked on the coolant issue and discovered a missing hose clamp for the turbo which was never installed by Vernon months before to address a coolant leak. Sara Martin, the service manager at Vernon, stated, "Do what you gotta do" when on the phone with Carla and hung up on her.. There has been ZERO effort, proactive communication, or activity from Vernon trying to rectify this situation - going on 3 weeks (again) without my truck I use for work. Ms. Martin hung up on me and my wife a second time while we were trying to explain the situation that she incorrectly said she fully understood from the beginning of the phone call. When bringing up the issue of fronting the cost ($200 diagnosis charge) to release the vehicle to Central Chevy so they could evaluate the damage themselves, the sales manager stated that all I cared about is myself even though I fronted the $320 tow from Vernon to West Springfield - can't make this up, folks. Unhappy doesn't even touch how we feel about this location. Sales might get great reviews for unloading their vehicles on people, but I would absolutely NOT recommend this location for service. Save yourself the future headache and go with a location and brand that stands behind their product and takes responsibility for their shop's shortfalls. *Standby for a reply from Vernon ownership/service to this review simply doubling down on their denial of responsibility in an effort to save face.

Couple of days ago, I was working with one of the The financial representative here, to get me approved for a vehicle. They had assured me that they had found I think that would approve me for my loan. Had me sending all of my documents, all of my income, to then tell me a few minutes later that they could not find an approval from a bank. Then told me, that if I found a bank or credit union that approved me to let them know. If you say, you file me an approval, then Why have me go ... Read More

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Google - Aug 31, 2025

Couple of days ago, I was working with one of the The financial representative here, to get me approved for a vehicle. They had assured me that they had found I think that would approve me for my loan. Had me sending all of my documents, all of my income, to then tell me a few minutes later that they could not find an approval from a bank. Then told me, that if I found a bank or credit union that approved me to let them know. If you say, you file me an approval, then Why have me go through the work that you’re supposed to do? I Don’t know what all the good reviews are for. But I would not come back to this place.

Had to bring my truck back 5 different times for the same problem. Repair cost way more than what they told me. Terrible communication by their customer service team. Never going back here.

Update: After purchasing the car, during my local inspection the dealers messed up on the plates. 2 cars sold during the same month to Massachusetts and the dealer put the wrong plates ontonthe wrong car. So someone else was driving around with my plates and they end up racking up quite amount of tolls on the Mass pike. I have gone to the DMV and filed a police report, but I am still responsible for those tolls even though I am not the one that accrued it. Before leaving make sure they put on the correct plates for your car. Working ... Read More

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Google - Aug 6, 2025

Update: After purchasing the car, during my local inspection the dealers messed up on the plates. 2 cars sold during the same month to Massachusetts and the dealer put the wrong plates ontonthe wrong car. So someone else was driving around with my plates and they end up racking up quite amount of tolls on the Mass pike. I have gone to the DMV and filed a police report, but I am still responsible for those tolls even though I am not the one that accrued it. Before leaving make sure they put on the correct plates for your car. Working with Andru has been a great experience. He didn't waste any of my time. He worked well with me on the phone while I was away on vacation. Definitely recommend him going back to him.

I brought my EV in for an update and tire rotation. You would think your team would know about how long that would typically take, especially because I had decided to wait for the car as opposed to leaving it. I was at your dealership for 4 AND A HALF HOURS. At no time did anyone from your team check on me and let me know how long it would be. I kept having to ask. This is the absolute worst experience I’ve ever had at a dealership service department. I will NEVER be back. I’ll make the drive ... Read More

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Google - Jul 25, 2025

I brought my EV in for an update and tire rotation. You would think your team would know about how long that would typically take, especially because I had decided to wait for the car as opposed to leaving it. I was at your dealership for 4 AND A HALF HOURS. At no time did anyone from your team check on me and let me know how long it would be. I kept having to ask. This is the absolute worst experience I’ve ever had at a dealership service department. I will NEVER be back. I’ll make the drive to Wallingford where I bought the car next time because I can expect exceptional service there. Your service department is an absolute joke.

Gave my lady a ridiculous price to get her tires done--got the tires replaced at town fair for 2/5 the price they quoted. Also messed up her alignment during an oil change

I am submitting this formal complaint regarding an extremely disappointing experience at Vernon Chevrolet, Connecticut, concerning my newly purchased 2025 Chevrolet Suburban LT. The vehicle was purchased from Colonial Chevrolet, Massachusetts, and soon began exhibiting multiple manufacturer-related issues. As Chevrolet policy permits service at any authorized dealership, I took the vehicle to Vernon Chevrolet for repairs. To my disappointment, the following occurred: • Vernon Chevrolet kept the vehicle for 3–4 days without initiating any diagnostics or repair. • There was no communication regarding progress or status. • Upon calling on the fourth day, they told that they would not repair the vehicle, and I should ... Read More

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Google - Jun 26, 2025

I am submitting this formal complaint regarding an extremely disappointing experience at Vernon Chevrolet, Connecticut, concerning my newly purchased 2025 Chevrolet Suburban LT. The vehicle was purchased from Colonial Chevrolet, Massachusetts, and soon began exhibiting multiple manufacturer-related issues. As Chevrolet policy permits service at any authorized dealership, I took the vehicle to Vernon Chevrolet for repairs. To my disappointment, the following occurred: • Vernon Chevrolet kept the vehicle for 3–4 days without initiating any diagnostics or repair. • There was no communication regarding progress or status. • Upon calling on the fourth day, they told that they would not repair the vehicle, and I should return to the dealer where it was purchased. • They did not offer any courtesy vehicle or transportation assistance despite the situation falling under new vehicle warranty coverage. • Eventually, I had to personally retrieve the vehicle and drive it back to Colonial Chevrolet, MA, resulting in considerable time loss and inconvenience.

Recently went to Vernon Chevy to purchase tires.Made a special trip up there to check with service advisor Joseph Whitmore .He clearly stated that I could use my GM rewards points towards the purchase of four tires.when the time came for payment,I was advised that even though I had been a member since 1992,I did not have this option.Buyer beware when thinking of using your points towards service.I was mislead and will change plans on vehicle purchase at this dealership .”no star rating”is more accurate

It’s a bait and switch tactic on this dealership website. They advertise low prices and when you go in the price is $7k higher. Beware

Read at DealerRater

Purchased a used Vehicle from them with 58k miles. Came with dry rotted tires that I had to pay 1/2 the price for replacing after mentioning it to sales manager Erik Nielsen even though I was still under my 60 day warranty, he stated they were ok to drive on after showing him in person. Six months later during a routine 60k inspection the car ended up needing a full engine reseal out of pocket and other repairs. They never said anything about leaks during their pre purchase inspection. Highly unlikely these were caused directly after purchasing the vehicle from them.